must have familiarity with business guidelines and techniques as outlined in the employee handbook; Multi-line telephone program and how to correctly route calls and/or get messages; primary Personal computer competencies which includes keyboarding; Personal computer systems which includes Excel, phrase, and Outlook; unexpected emergency and legal processes.
Communicate with latest and potential consumers working with a variety of Personal computer and telecommunications engineering/software package to give details and remedy issues.
find out more existence At Etech Etech believes in Doing the job hard and participating in challenging and strives to create workers experience empowered and assured in the job They're performing.
Not only will we Appraise the capabilities and geographic protection of the companies we partner with, we be sure they align with our values, passion, and determination to our shoppers, our personnel, and our partners.
just take inbound or make outbound calls to buyers with the objective of talking about non- product sales similar difficulties.
Leaders at Etech must base all decisions and behaviors around the character commitments even though it isn’t easy to do.
aid Procedure Office to accomplish their Goal and provide floor protection as per operation necessities
A professional demeanor with the ability to take possession of each chat, simply call or e-mail and uncover a solution For get more info each consumer.
Get all expected information and facts when focusing on customer’s cause to Get hold of and update tickets depending on the communication or escalate the identical to worried department.
Additional initiatives, assignments or tasks may be assigned so that you can aid the Division/company meet up with their goals and furnishing the final word services to our purchasers.
Reasoning capability - power to define problems, collects knowledge, establish specifics, and attract valid conclusions. capability to interpret an extensive selection of specialized Recommendations in mathematical or diagram type and deal with various abstract and concrete variables
staying a consumer guidance Associate, you need to be flexible as you modify to shifting obligations and responsibilities since the Division and the corporation evolve.
Supports other HR functions as desired i.e., executing drug screens for candidates and aiding at the employee reception desk
consumer interactions and deliver actionable insights to boost crew functionality, increase profitability & make improvements to consumer practical experience.